CONTACT US
Tel: 86-755-23203691
Fax: 86-755-23203690
Email: sales@veestarcn.com
Skype: vee-star 
Mobile&Whatsapp:+86-13425174976

Address: 2nd Floor, Building A1, Navigation City Innovation Park, Hangcheng Avenue, Baoan District, ShenZhen, China.


 

FAQ
1.How to place orders?
You can visit our web at www.veestarcn.com for photo reference and ask a quotation by email or on line chat, after everything is clear we will send you the Proforma Invoice for confirmation, and the product arrangements will be made for you after receiving 30% deposit.

2.How long does it take for me to receive my order?
For brand and stock goods, will be shipped with 2-5 working days after receive the payment.
For production goods, normally we need 4-30 days to finish the production according to your order.

3.What's the shipping ways?
We usually ship the goods by DHL, FedEx, UPS, EMS also Air Cargo and other customer's request.

4.What's the payment terms?
We usually accept TT, Western Union and MoneyGram. 30% of the total amount to be paid before preparatin or production and 70% balance to be paid before shipping.
 
5.What kind of warranty I have?
We provide 2 months warranty for brand goods (1 year warranty for OME goods) commencing from the date you receive the goods. Any defect found should be reported to us by e-mail within 3 days after you received. Any defect caused by customer is not covered.
 
6.Can I put my logo, pattern or special letter or words on my goods?
Yes, Your logo can be put on by laser, engraving or stamping machine.

7.What's the procedures on returning goods?
Please inspect your merchandise as soon as you receive it. We must be notified of any problems or defects within three days of receiving the merchandise. Should you have any problems with the merchandise, please contact our customer service representative and ask for a Complaint Sheet in which you are required to show us more.
 


Vee Star International Co., Limited
Address: 2nd Floor, Building A1, Navigation City Innovation Park, Hangcheng Avenue, Baoan District, ShenZhen, Guangdong, China.
Tel: 86-755-23203691   Fax: 86-755-23203690  
Email: sales@veestarcn.com